Support

Common questions

A render failed or timed out

Most effects take 30 to 90 seconds. If one fails, check your connection and try again — a failed render is not charged. If the same photo fails repeatedly, email us with the effect name and we will look at the job on our side.

The result does not look like my photo

Some effects deliberately keep the photograph intact; others redraw the scene and keep only its feeling. Each effect says which it does in its description. Try one of the effects that preserves the original print, such as Memory Panel or Contact Sheet.

Which photos work best

Effects read composition and light, so photos with a clear subject and some contrast tend to work best. Very dark, very blurry, or heavily cropped images give the model less to work with.

Managing your subscription

Subscriptions are billed by Apple. To view, change, or cancel one, open the Settings app, tap your name, then Subscriptions. Refund requests are handled by Apple at reportaproblem.apple.com. Cancelling a subscription does not delete your account, and deleting your account does not cancel a subscription — do both if you want both.

Photos and permissions

Doover only ever receives the photos you deliberately pick or capture. You can change what the app can reach in Settings → Privacy & Security → Photos → Doover.

Deleting your account or your data

You can delete your account and its contents from inside the app. See deleting your account for the steps and what is removed.

Reporting content or a bug

If an effect produces something harmful or offensive, email us with a screenshot and the effect name so we can correct the skill. Security issues can be sent to the same address with “security” in the subject line.

Credits

Several Doover effects are open-source skills written by people outside the studio, credited in the app and in the effect index on our home page.